Customer Service AI Chatbot

Overview

A production AI support chatbot for SaaS products, e-commerce, and any business with meaningful incoming support volume. The agent lives wherever your customers are — in-app, on your site, in your help center, via email, on WhatsApp — and resolves routine tickets autonomously by reading your knowledge base, querying your product database, and taking real actions on the customer's behalf (resetting passwords, generating secure checkout links, fixing a card on file, updating subscription tiers). Anything outside its competence hands off to a human with the full conversation context, customer history, and AI's best-guess summary already pasted in.

The Challenge

Customer service AI is mostly judged by what happens when it's wrong. Hallucinating a refund policy is worse than not answering at all. The agent has to know what it doesn't know, escalate cleanly, never claim to have done something it didn't, and stay polite and on-brand even when customers are angry. It also has to actually take action — not just answer — which means safe integration into Stripe, your auth system, your CRM, and your billing platform. And it has to keep up with constant changes to your product, pricing, and policy without re-training every week.

Our Approach

We build the agent as a retrieval-augmented system grounded in your real knowledge base, FAQs, and product docs. Tool-use is restricted to a defined action list (reset password, generate checkout link, update subscription, refund within policy, escalate to human) — the agent literally cannot do anything outside that list, which eliminates the hallucinating-real-money problem. We integrate with Stripe, Auth0/Okta, Zendesk/Intercom/Front, and your data warehouse for customer history. Confidence thresholds determine when the AI escalates; when it does, the human takes over a chat that's already 80% prepped. Tone and brand voice are tuned per company.

Key Features

• Multi-channel deployment (web, in-app, email, WhatsApp, SMS)
• Retrieval-augmented answers grounded in your real KB
• Defined-action tool use — no off-script behavior
• Native integrations: Stripe, Auth0/Okta, Zendesk, Intercom, Front
• Multi-language support out of the box
• Confidence-based human escalation with full context
• Live CSAT, deflection, and top-category analytics
• Continuous training from your team's chat reviews

Results

Try It Yourself