An outbound dialing engine for B2B sales teams stuck doing high-volume manual prospecting. The system pulls a target list from your CRM, dials in parallel across multiple lines, detects whether a human or voicemail picks up, leaves personalized voicemails when appropriate, conducts the first 30 seconds of qualification on live answers, and warm-transfers qualified prospects to a human rep with full context on screen. It logs every touch back to the CRM in real time and respects TCPA compliance rules. The result is an SDR motion that operates at a fraction of the cost per qualified lead while staying compliant.
Voicemail detection sounds simple until you try to do it across hundreds of carrier configurations with 97%+ accuracy. Then there's the harder engineering: TCPA-compliant call scheduling (a wrong dial at a wrong hour is a lawsuit), generating personalized voicemails that don't sound canned, warm-transferring without dropping calls or losing context, integrating with rate-limited CRM APIs, and keeping per-rep connect rates high without flooding any single rep with bad-fit transfers.
We build on Twilio's programmable voice platform with a custom AI layer on top. Voicemail detection uses audio analysis combined with timing heuristics to hit 97%+ accuracy in production. Each call script is dynamically generated by an LLM using prospect data pulled from the CRM — company name, role, industry, last touch, pain points from prior interactions. TCPA windows are enforced automatically by prospect time zone. When a live human answers, the AI handles the opener and qualification, then warm-transfers to the rep with a screen pop showing the full lead context. Every result writes back to the CRM and updates the lead score in real time.
Listen to a real AI voice agent handling a live call scenario. Then try it yourself.
AI Agent: Good afternoon, thank you for calling. How can I help you today?
Caller: Hi, I'd like to schedule an appointment for next Tuesday if possible.
AI Agent: Of course! I have availability on Tuesday. Would you prefer morning or afternoon?
Caller: Morning would be great, ideally around 10.
AI Agent: I have 10:00 AM and 10:30 AM available on Tuesday. Which works better for you?
Caller: 10 AM is perfect.
AI Agent: Excellent! I've booked you for Tuesday at 10:00 AM. Can I get your name and a phone number for the confirmation?
Caller: Sure, it's Sarah Mitchell, 555-0142.
AI Agent: Got it, Sarah. You're confirmed for Tuesday, April 29th at 10:00 AM. You'll receive a text confirmation shortly. Is there anything specific you'd like to discuss during the appointment?
Caller: No, that covers it. Thanks!
AI Agent: You're welcome, Sarah! Have a great day. Goodbye.
Click to view full size
Salesforce, integrations, automation, AI — if it can be built, we ship it. Senior US engineers, plain-English communication.
Book a Free Strategy Call
Captures every inbound call — 2 AM, holidays, peak-hour overflow — at a fraction of the cost of a human answering service.
View Project
No-show rate dropped from 35% to 8%. Scheduling staff reallocated to higher-value work.
View Project
Conversion rate improved 2.5x while reducing operational costs by 70%.
View Project