Production-grade phone agents on Twilio, OpenAI, and ElevenLabs — sub-2-second latency, real CRM integrations, full compliance.
Most AI voice demos sound great in a conference room and fall apart on a real customer call. We've spent the last two years shipping voice agents that actually answer, qualify, book, and route inbound and outbound calls in production for healthcare, B2B SaaS, and mid-market services companies.
Whether you need to stop missing after-hours calls, replace a $400/seat answering service, or scale outbound prospecting without growing the SDR team, we design, build, and operate the entire voice stack — telephony, STT, LLM reasoning, TTS, CRM integration, and compliance — as one engineered system.
The four things you'll get from a Niche.dev engagement on voice ai.
Capture every lead at 2 AM, on holidays, during peak hours. AI answers in under a second, qualifies the caller, and books or routes — no voicemails, no missed revenue.
Hundreds of personalized calls per hour, with real voicemail detection (97%+ accuracy) and warm-transfer to human reps only when prospects engage live.
We don't ship a chatbot bolted to a phone line. The agent reads from and writes to your Salesforce, HubSpot, AthenaHealth, or whatever you actually run on.
TCPA-compliant outbound flows, HIPAA-eligible architectures, full call recording with PII redaction, and audit trails ready for your legal team.
Concrete systems we've shipped in this space. Not a roadmap — production deployments.
Predictable, milestone-based, no open-ended retainers. You see real progress every two weeks.
We listen to your existing calls (with consent) for 1–2 weeks, build a taxonomy of intents and edge cases, and benchmark current handle-time and miss-rate.
Two-week sprint to a working agent on a sandbox number, integrated with one CRM/PMS path. You hear it work end-to-end before we touch production traffic.
Phased cutover — first off-hours, then peak hours, then full traffic. Monitoring dashboards, fallback to human, and a rollback button on day one.
Monthly call reviews, prompt updates, and new-intent additions as your business evolves. Average client adds 3–5 new agent capabilities per quarter.
We bring opinions but we meet you where you are. These are the tools we use most for voice ai.
Every one of these is a production system. Click through for the full case study.
The questions every prospect asks before working with us.
Tell us about your call volume, your stack, and what you're trying to solve. We'll send back a 1-page architecture sketch and a realistic 2-week pilot plan within 24 hours.
Email Nick directly